Before we delve as to how a consultant can help with Business Process Optimisation, let us first understand its meaning.

Business process optimization (BPO) is the targeted redesign of key business processes to increase effectiveness and solidify the alignment of each process with the strategy and objectives of the entire organisation. While improving a single process or the processes in a specific department can result in noticeable business improvement, companies that focus their efforts across the entire organisation can gain a significant competitive advantage and provide better internal and external customer service while also running much more efficiently.

Process optimisation may appear to be a difficult endeavour. After all, the phrase "if it ain't broke, don't fix it" is well known.

Consider this in terms of an automobile for a moment. Is your car broken if it still runs and can get you from point A to point despite having a flat tyre, a cracked windscreen and a temperamental engine? Despite the fact that the car is technically in working order, most people would concur that it is broken.

Business procedures ought to be handled with the same reasoning. Simply because a method works doesn't mean it's good enough. We could write letters to our family back home, but a phone call is faster and more efficient. 

Business procedures ought to be handled with the same reasoning. Simply because a method works doesn't mean it's good enough. We could write letters to our family back home, but a phone call is faster and more efficient. 

While putting in a lot of effort is crucial to moving a business forward, your workers can do more and to a better standard by working smarter wherever possible. That doesn't mean racing to finish more work in a day; rather, streamlining a process by eliminating points of friction or automating repetitive operations can free up time for staff to concentrate on what counts.

Motivation suffers when workers are dissatisfied because antiquated procedures make their jobs needlessly challenging. People generally want to do a good job, therefore removing obstacles to success by improving the systems your employees utilise on a daily basis will go a long way to ensuring their happiness and fulfilment. Better outcomes follow whether they be more contented customers or the production of products of greater calibre.

Let's revisit the automobile example. Which would you like to operate: the old, battered car, or the brand-new, gleaming model with the premium engine? 

Businesses with ongoing system and process improvement are more likely to find that their customers and end users are pleased with their interactions with them. You will have a big advantage over your rivals if you optimise your business's procedures and, as a result, the customer experience.

Now with all these benefits, you might be motivated to implement business process optimisation at your own company. Here are the steps to do so-

1. Determine which processes need to be optimised: The first step is to determine which processes need to be optimised. This can be accomplished by examining the current procedures to identify potential for improvement.

2. Establish the goals and objectives: Following the identification of the processes, the goals and objectives for optimisation must be established. This can entail lowering expenses, boosting effectiveness, and raising client happiness.

3. Examine the current procedure: Examine the current procedure to locate any bottlenecks, lags, or inefficiencies. Flowcharts or process mapping can be used for this.

4. Create a new process: Following the analysis of the current procedure, create a new procedure that will address the problems found during the analysis. The process may need to be redesigned, certain procedures may need to be automated, or extra steps may need to be cut out.

5. Put the new process into action: After it has been created, the new process needs to be put into action. This can entail educating staff members on the new procedure, updating hardware and software, and making any necessary adjustments to the workplace's physical design.

6. Monitor and assess the new procedure: Once the new procedure has been put into place, keep an eye on it and assess how effective it is. This can be achieved by tracking key performance metrics, getting input from both customers and employees and making the required modifications.

7. Consistency: Continual improvement is necessary to maintain competitiveness since business process optimisation is a continual process. It may be necessary to frequently examine and update procedures and look for changing market trends.

All these steps above might seem too tough, right? This is where the role of a business growth consultant comes in.

A business consultant can help with business process optimization in the following ways:

1. Identifying inefficiencies: A consultant can conduct a thorough analysis of existing business processes to identify inefficiencies and areas that require improvement.

2. Developing and Implementing the plan: Based on the analysis, a business consultant can develop a plan to optimize the business processes. This plan can include recommendations for process automation, re-engineering, and streamlining. Then the consultant can work with the business to implement the plan, ensuring that the changes are made smoothly and without disruption to the business.

3. Monitoring progress and providing expertise: A b2b consultant can monitor the progress of the business process optimization plan, ensuring that the expected benefits are being realized and making adjustments as necessary. A consultant can provide expertise in areas where the business lacks knowledge or experience, such as process automation or change management.

4. Training staff and a well-equipped team to back you up: A business planning consultant can ensure that staff are trained on the new processes and technologies, ensuring that they are equipped to operate efficiently and effectively.

If your company requires business consulting services, then with my nearly a decade of experience I can help your business grow by streamlining your operations and strategic growth consulting. Sounds Interesting? Book a free consultation with me to get started.